Issue with File Syncing Between RaiDrive and Google Drive - Missing Files?

Hey guys… :smiling_face_with_three_hearts:

I have been using RaiDrive to sync my Google Drive with my local machine, and so far, it’s been working really well. However, I have recently run into an issue that I am hoping someone can help me troubleshoot.

I noticed that certain files and folders that I’ve uploaded directly to Google Drive via the web interface aren’t showing up when I access my Drive through RaiDrive on my PC. I’ve tried refreshing, disconnecting and reconnecting the drive, but those files still don’t appear in the local RaiDrive folder. It’s not all of them either—just some files, which is really confusing.

I also check this: https://with.raidrive.com/t/issue-with-raidrive-pro-local-drive-remote-applicationalteryx But I have not found any solution. Could anyone guide me about this? Has anyone else experienced this problem? Is there a setting I might be missing or a way to force RaiDrive to resync everything? Could it be related to file size or format? I’m mostly dealing with large PDFs and .docx files, if that helps. I’m on Windows 11 and using the free version of RaiDrive.

Any suggestions or insights would be greatly appreciated!

Thanks in advance for your help.

Respected community member! :innocent:

Hi, cunard333.

First, please check if the options for “My Drive”, “Shared With Me”, and “Folder” are selected correctly in RaiDrive’s Google Drive settings.

Please check if the parent folder location where the file/folder was uploaded on the web also exists in RaiDrive’s drive.

If everything matches exactly, please compress the log folder below and send it to support@raidrive.com.

  • C:\ProgramData\OpenBoxLab\RaiDrive\log

If possible, please capture the problematic web screen, RaiDrive’s connected explorer screen (for comparison), and the drive settings screen and send them to the email together.