Subscription in trail ,but Raidrive sitll Standrad edition

I have linked my payment subscription,
I see it says my pro subscription is on trial
but, In raidrive it still shows standard edtion,pro functions are locked too.
I’ve tried to restart the software and re-login but no use.


Hi~ @innocuously_operandi ,

Thanks a lot for your subscription.
Could you check your default subscription at the following link?

If you have any questions, please let me know.

Best Regards,
RaiDrive Support

I already checked it before ,but also no work

Hi~ @innocuously_operandi ,

A log file is required to confirm the exact issue.
If you send the log file(C:\ProgramData\OpenBoxLab\RaiDrive\log) via e-mail(, we will tell you again after analysis.

Hi~ @innocuously_operandi ,

Looking at the log you sent, it seems that you are logged in with a Gmail account, not an account that has subscribed to the Professional Edition. Please log in with your account that is subscribed to the Professional Edition.