Shared Drive does not update PRO functions

I have the “professional basic” plan active but it does not update my google drive “shared with me” and I am also unable to record information and files. How to proceed?

Hi~ @Eduardo_Furtado ,

We’re trying to confirm the issue you’re talking about.
A log file is required to check the issue
Please send the log file(C:\ProgramData\OpenBoxLab\RaiDrive\log) by e-mail( and We will tell you again after checking.