Hello, first time poster here.
A client of ours that uses RaiDrive suddenly has got an issue multiple months ago where InDesign files keep getting corrupted. Yes, they do have the option to lock files that are used activated on every computer. RaiDrive is set up to communicate with a Synology NAS using WebDAV. Anyone else have this issue?
Hi, @jan
InDesign uses a slightly special LOCK file naming convention, which is not controlled by RaiDrive’s LOCK option.
Therefore, special handling is required, and I’m sending you a link to a patch version that addresses this issue.
Please ensure all users use the same patch version and check the LOCK option.
If another user is using the file, a “in-use” indicator will appear in InDesign.
Please let us know the results after testing.
RaiDrive Support
Thank you kindly! Just in case: will upcoming updates come with the required patch included, or not? In other words, do I need to explicitly tell the employees NOT to update RaiDrive?
If the test results are positive, it will be included in the next official patch.
If the test results are negative, we will work with you to improve it.
If for some reason we cannot improve it, we will notify you in advance.
After installing the patched version, the issues immediately ceased existing.
Currently no new issues have arisen of any kind.
At first glance I’d say this build is ready to be included.
Once again, thank you kindly!
Thank you for sharing your findings.
This patch will be included in the next official release.
Please let us know if you encounter any issues or have any feedback.
RaiDrive Support