Paid for renewal and it purchases a new licence

I paid for another year and now I have 2 licences I just would like to extend the one I have for another year please the extra month you are offering

Hi~ @Efrain_Candia ,

You cannot add another year to a 1 year license you are currently subscribed to. At the end of the 1 year license period, you will be automatically charged and your subscription will start anew.
If you want to extend your term right now, there is a way to change to a 3-year subscription.

ok then I will need a refund for the latest payment

Hello have you read my latest message?

Hi~ @Efrain_Candia ,

If you change to a 3-year subscription, you’ll pay the price of a 3-year subscription minus the price of the remaining months of your current subscription. Your subscription period will start anew upon payment.
Let us know if you have any additional questions.