Issue with File Syncing Between RaiDrive and Google Drive – Missing Files

Technical Issues Google Drive
1

Hi everyone,

I’ve been using RaiDrive to connect my Google Drive as a network drive, and overall it’s been pretty smooth. However, recently I noticed that some of my files aren’t syncing properly. A few folders show up empty on RaiDrive, even though they have content when I access them directly through Google Drive’s web interface. I’ve double-checked permissions and tried reconnecting the drive, but the issue persists.

Has anyone else faced this or found a reliable workaround?

Also, on a related note, how secure is RaiDrive when syncing with cloud storage like Google Drive? I’ve been reading up on What Is Cybersecurity and now I’m concerned about how safe my data is when accessed through third-party apps like this.

Any help or insight from experienced users would be really appreciated!

Thanks,
Darcie

2

Hi, @Darcie_Eves

If you are using RaiDrive Mount version, please compress the log folder below and send it to support@raidrive.com.

  • C:\ProgramData\OpenBoxLab\RaiDrive Mount\log

If you are using previous version of RaiDrive, please compress the log folder below and send it to support@raidrive.com.

  • C:\ProgramData\OpenBoxLab\RaiDrive\log

If you cannot find the “C:\ProgramData” folder in Explorer, paste the entire path into the Explorer address bar to find it.

We will analyze the log and get back to you.

In addition, RaiDrive transfers file data directly to the remote server and does not go through an intermediate path.

RaiDrive Support