Hi,
While running installation of version 2023.2.22 the attached error message is generated in the event viewer and the installation is interrupted.
Can you please suggest what could be the root cause and how this can be solved ?
Thanks
Kind regards.
Hi~ @marco.bertolino72 ,
We made a patch to fix the issue you mentioned.
Download it, check it out, and let us know the results.
Hi,
we did try the installation of the patch 2023.2.29 but still the same issue as in the screenshot. Can you please further support on this on how to have this fixed. Thanks
Kind regards
Hi~ @marco.bertolino72 ,
Go to the Download page and install the 3 elements in the Requirements section at the bottom of the screen, then try installing RaiDrive again and let us know how it goes.
Hi,
we still had the same issue even installing manually the 3 components. Can you please further investigate ?
Thanks
Kind regards.
Hi,
can you please suggest how to move forward with the installation since the same error is generated also after installing the 3 components individually.
Thanks
Kind regards.
Hi~ @marco.bertolino72 ,
It is commonly stated that the 1609 error occurs when installing with a user account that does not have administrator privileges.
Try installing as an account with administrator privileges.
Please refer to the links below.
Hi,
I’m afraid this is not the case, the user we used had indeed Admin privileges while running the installation, can you please further troubleshoot.
Thanks
Kind regards.
Hi~ @marco.bertolino72 ,
net localgroup /add "Authenticated Users"
This command releases restricted permissions on the network.
Even if you have administrator privileges, there may be restrictions on your network.
We recommend that you try the links below.
You have deployed a new version.
If you encounter any errors when installing the new version, please email(support@raidrive.com) us the error log(C:\ProgramData\OpenBoxLab\RaiDrive\log).
Hi,
unfortunately the command does not fix the issue, while running the install we still get the same error message.
Thanks for further troubleshooting.
Kind regards.
Hi,
can you please further support on this Installation issue ?
Thanks.
Kind regards.
Hi~ @marco.bertolino72 ,
We need a screenshot of the installation failure and the log file generated when the installation fails to identify the exact problem.
Please attach them or email(support@raidrive.com) them to us, and we’ll check them quickly and get back to you.
