Google Workspace - Used and total capacity is wrongly detected

Technical Issues Google Drive
1

I have a Google Workspace account that is issued by my school (with 50GB of storage). However, after adding the account to RaiDrive, it reported that my account used 215.4TB out of 132TB.
Used and total capacity in personal account is unaffected and will report correctly.

Here’s the relevant log:

2023-05-23 10:29:18.974 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\cbfebc0e-858d-41dc-a8a7-f4402ba0bdd9
2023-05-23 10:29:18.974 [INFO] RD : GoogleDrive/GoogleDriveMyDrive(Network Vault 2 - UIT Storage) : Remote Drive Created
2023-05-23 10:29:18.974 [INFO] RD : GoogleDrive/GoogleDriveMyDrive(Network Vault 2 - UIT Storage) : DRIVE CONFIG : LOCK False : FILETIME SYNC False : SHELLEXT True : BANDWIDTH True : BACKGROUND REFRESH True : AUTOCHECK CHANGES False 0 : USEFILEIO False : THUMBNAIL ENHANCE False
2023-05-23 10:29:18.976 [INFO] RD : GoogleDrive/GoogleDriveMyDrive(Network Vault 2 - UIT Storage) : Proxy Not Configured
2023-05-23 10:29:18.976 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : Remote Drive Make Success
2023-05-23 10:29:21.028 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : Remote Drive Authentication Success
2023-05-23 10:29:21.029 [INFO] BGENUM : GoogleDrive(Network Vault 2 - UIT Storage) : ENUM REFRESH ENGINE START
2023-05-23 10:29:21.029 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : FileSystem Create Success
2023-05-23 10:29:21.030 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : INIT : DriveLetter : C:\VaultMount\NetworkVault2, IsNetwork : False, IsGlobal : True, IsReadOnly : False
2023-05-23 10:29:21.030 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : FileSystem Init Success
2023-05-23 10:29:21.030 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : MOUNT STATE : DriveLetter : C:\VaultMount\NetworkVault2, IsNetwork : False, IsGlobal : True, IsReadOnly : False, AttrOffline : True
2023-05-23 10:29:21.053 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : Storage Crated
2023-05-23 10:29:21.062 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : VolumeSize : Total : 145135534866432 : Used : 236841811147483 : Free : 0
2023-05-23 10:29:21.072 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : Media Mounted
2023-05-23 10:29:21.074 [INFO] FS : GoogleDrive(Network Vault 2 - UIT Storage) : MountPoint Added
2023-05-23 10:29:21.075 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : Mount Success
2023-05-23 10:29:21.075 [INFO] RD : GoogleDrive/GoogleDriveMyDrive(Network Vault 2 - UIT Storage) : Check Change Thread Start
2023-05-23 10:29:21.079 [INFO] DRVCTRL : GoogleDrive(Network Vault 2 - UIT Storage) : Drive Connect Success
2

Hi~ @badaimweeb ,

We need two pieces of information to confirm exactly what you’re describing.

  1. a screen capture of the drive settings
  2. the version of RaiDrive you are using

Please email(support@raidrive.com) us these two pieces of information and we will get back to you.