FTP file seek not workin anymore

Hello!
I am using RaiDrive to access a network drive via FTP. In the past i was able to play video files (with any player) and also able to seek through the video file (jump to a certain place in the video.
Lately, seeking does not work anymore… The server was not updated / changed. Only RaiDrive.
Using SFTP works, but it is slow.
I tried to play the files via FTP with VLC, or Kodi (with direct connection, no RaiDrive), seeking works, so there must be a glitch in RaiDrive.
Any ideas?
Thank you!

Hi~ @Ciprian_Tudoran ,

Internal testing did not reproduce the issue you described.
We will need the name of the FTP server you are using and the log file(C:\ProgramData\OpenBoxLab\RaiDrive\log) to check the issue. Please email(support@raidrive.com) us the two information and we will contact you after checking.

So, if i play the file from the beginning it plays. If i try to skip, it will not jump to that place, but i observe that traffic is done, looks like the file is being loaded.
I tried with a small video and indeed, it is jumping eventually - looks like the file is taken from its start and read until the requested seek point is reached. In a 8GB video this will take a lot of time.

I tried with ProFTPd and PureFTPd. The same.

If I close VLC after trying to seek, RAI Drive will continue to download in background.

Here’s last part of the log, after i seeked and decided not to wait and closed VLC:

023-02-01 11:19:36.277 [INFO] DRVCTRL : FTP(DoiHoinari FTP) : Remote Drive Authentication Success
2023-02-01 11:19:36.278 [INFO] BGENUM : FTP(DoiHoinari FTP) : ENUM REFRESH ENGINE START
2023-02-01 11:19:36.278 [INFO] DRVCTRL : FTP(DoiHoinari FTP) : FileSystem Create Success
2023-02-01 11:19:36.278 [INFO] FS : FTP(DoiHoinari FTP) : INIT : DriveLetter : V:, IsNetwork : True, IsGlobal : False, IsReadOnly : False
2023-02-01 11:19:36.278 [INFO] DRVCTRL : FTP(DoiHoinari FTP) : FileSystem Init Success
2023-02-01 11:19:36.278 [INFO] FS : FTP(DoiHoinari FTP) : MOUNT STATE : DriveLetter : V:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, AttrOffline : False
2023-02-01 11:19:36.281 [INFO] FS : FTP(DoiHoinari FTP) : Storage Crated
2023-02-01 11:19:36.282 [INFO] FS : FTP(DoiHoinari FTP) : VolumeSize : Total : 9223372036854775807 : Used : 0 : Free : 9223372036854775807
2023-02-01 11:19:36.283 [INFO] FS : FTP(DoiHoinari FTP) : Media Mounted
2023-02-01 11:19:36.285 [INFO] FS : FTP(DoiHoinari FTP) : MountPoint Added
2023-02-01 11:19:36.285 [INFO] DRVCTRL : FTP(DoiHoinari FTP) : Mount Success
2023-02-01 11:19:36.285 [INFO] RD : FTP/None(DoiHoinari FTP) : Remote Check Thread Start
2023-02-01 11:19:36.285 [INFO] DRVCTRL : FTP(DoiHoinari FTP) : Drive Connect Success
2023-02-01 11:27:13.128 [ERROR] CF : /_Storage/Documentary/BBC.Joanna.Lumley.in.the.Land.of.the.Northern.Lights.1080p.HDTV.x264.AAC.MVGroup.org.mkv : Read Timeout : /_Storage/Documentary/BBC.Joanna.Lumley.in.the.Land.of.the.Northern.Lights.1080p.HDTV.x264.AAC.MVGroup.org.mkv 1754490466 86695
2023-02-01 11:27:13.128 [ERROR] OF : FTP(DoiHoinari FTP) : /_Storage/Documentary/BBC.Joanna.Lumley.in.the.Land.of.the.Northern.Lights.1080p.HDTV.x264.AAC.MVGroup.org.mkv : CacheFile Read Failed : {“WinErrorCode”:258,“NotifyErrorCode”:301,“RaiException”:“READ TIMEOUT”}
2023-02-01 11:27:13.129 [ERROR] FtpFile : FTP : /_Storage/Documentary/BBC.Joanna.Lumley.in.the.Land.of.the.Northern.Lights.1080p.HDTV.x264.AAC.MVGroup.org.mkv : CacheFile Read Failed : {“WinErrorCode”:258,“NotifyErrorCode”:301,“RaiException”:“READ TIMEOUT”}
2023-02-01 11:27:13.129 [ERROR] FS : FTP(DoiHoinari FTP) : ReadNative Fail : Exception : {“WinErrorCode”:258,“NotifyErrorCode”:301,“RaiException”:“READ TIMEOUT”}

Thank you!

Hi~ @Ciprian_Tudoran .

In general, if the download is not progressed for more than 30 seconds, it is not processed as a timeout.
It occurs when the download is temporarily stopped due to a network or system problem.

Please send the information below for detailed cause analysis.

  1. ProFTPD version
  2. All log files(C:\ProgramData\OpenBoxLab\RaiDrive\log)

Please send me two information by e -mail(support@raidrive.com).

I installed an older version of RAI Drive and it works fine, version 2021.12.35 There must have been some updates in the meantime…

I will install the new version back and send you the logs.

Thank you!

Hi~ @Ciprian_Tudoran ,

Thanks for reporting the error.
Found an FTP related error, it will be patched soon.

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