When saving a PDF document directly to the drive from Outlook (scan‑to‑mail), the file is saved initially, but it disappears after restarting the PC.
When the PDF is first saved to a local folder and then copied to the drive, it remains available even after a restart.
How do we fix this?
Hi, @jan
Please compress the log folder below and send it to support@raidrive.com.
If you encounter issues while compressing the log folder, or if the service.log file is missing from the compressed result, please copy the log folder first and then compress the copied folder.
If only the “RaiDrive” folder exists instead of the “RaiDrive Mount” folder, please upgrade to the latest version and test again.
(Please download the “RaiDrive Mount” version from the website.)
Additionally, to help reproduce the issue, please capture key screens or create a video and send it along.
We will provide further assistance based on the logs and images.
Best regards,
RaiDrive Support
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