I use Raideive with Google Drive for Plex, but it often happens that some files disappear from the explorer, the files are there but they stop being displayed and are inaccessible by the plex, unless I pause the drive and start it again, I’m using the most current version of raidrive at the moment (2022.6.41), there are times that files disappear inside folders, others when the entire folder disappears, once more than 1000 files disappeared, I had to pause the drive and restart it. What can be done to resolve this?
Hi~ @Gomes_Plex ,
Install Night Build(2022.6.43), test it, and tell us the results.
Hi~ @Gomes_Plex ,
If the issue persists, please e-mail(support@raidrive.com) the log file(C:\ProgramData\OpenBoxLab\RaiDrive\log).
We will tell you again after confirmation.
I’m using version 2023.2.55 and the problem still persists, and more often than before. I have to keep disassembling and reassembling the unit frequently
Hi~ @Gomes_Plex ,
If you can email(support@raidrive.com) us a logfile(C:\ProgramData\OpenBoxLab\RaiDrive\log) from just after this happened, we’ll check it out and get back to you.
I have the same issue. What files do you need? I have several files named “center.log.x” and “service.log.x” where x is a number…
(RaiDrive Professional 2023.2.55)
Hi~ @Oliver_W_Leibenguth ,
Please compress all log files(C:\ProgramData\OpenBoxLab\RaiDrive\log) and email(support@raidrive.com) them to us.
We’ll check it and get back to you.
Hi, My Raidrive does not have the LOG folder
Hi~ @Gomes_Plex ,
- How to access the ProgramData folder.
After moving to Local Disk (C:), if you check Hidden items in the View menu at the top of the explorer, the ProgramData folder is displayed.
Good morning,
this problem occurred a while ago, and right here in the support forum they asked to download a version that was not yet available for download on the official website and it returned to normal operation until new updates, and in the latter the problem returned, how will it be solved?
when the problem is solved, I will be very afraid to make new updates, just kidding.
Hi~ @Victor_Pessoa , @Gomes_Plex , @Oliver_W_Leibenguth ,
We apologize for the inconvenience.
We can’t reproduce the situation, so we need your help.
Please try the patch version in question and email us the folder name and log file when the folder disappears.
We’ll take a quick look and get back to you.
I installed the update, but the problem persists 
Hi~ @Gomes_Plex , @Victor_Pessoa , @Oliver_W_Leibenguth ,
Log files are essential to troubleshooting the issue.
If the issue persists, please be sure to email(support@raidrive.com) us the log file(C:\ProgramData\OpenBoxLab\RaiDrive\log).
Good afternoon,
I already sent it to this email.
awaiting the return.