File missing when using WebDAV to access ALIYUNPAN

Technical Issues WebDAV
1

hello,

i’m using individual licence via WebDAV to access AliYunpan(https://aliyundrive.com/).
i found some files and folder missing in some folder. The file type include video(.mkv).

i try to using other WebDAV app to access aliyun, no problem.

any idea?

thanks.

1 Like
2

Hello, chocolate5215.

Please compress the log folder below and send it to support@raidrive.com.

  • C:\ProgramData\OpenBoxLab\RaiDrive\log

If possible, please capture the drive settings screen and send it to me.

Thank you.

3

mail sent.
thanks for your help.

files_view_from_website(OK)
files_view_from_website(OK)1894×2022 388 KB

missing_files_in_WebDAV
missing_files_in_WebDAV1666×1597 111 KB

4

[sloved] The problem locate on aliyundrive.
for now, you can NOT using ’ " < > & in your filename.
then, all missing file appear immediately.

thanks for the support team/person.

regards.