Edit: DropBox Access Token expired

Hey there,
I have a problem with my Raidrive. Currenty I have a Plex Media Server running on a windows server at home which accesses the Media from Dropbox via Raidrive. The issue here is: Raidrive stops working after not less than 24 hours or so. Don’t get me wrong, the process RaiDrive.exe and all services are running and i can access the data on it via the windows explorer but my Plex Media server isn’t getting any Media. it just says Error while reading file: (and the RaiDrive path). As soon as I restart RaiDrive it works perfectly fine until a couple hours later, then the issue repeats itself.

I am desperate for help, because I have tried everything, even a scheduled restart of RaiDrive, and searched for the issue but cant seem to get anywhere.

Thanks in advance

I believe that is the error showed in log regarding the issue:

2022-01-18 08:57:51.866 [ERROR] DropBoxBusiness API : Dropbox Business : Download Error: Code : Unauthorized MSG : {“error_summary”: “expired_access_token/…”, “error”: {".tag": “expired_access_token”}}
2022-01-18 08:57:51.866 [ERROR] DropBoxBusiness API : Dropbox Business : Error : Invalid Credentials : File One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv
2022-01-18 08:57:51.866 [ERROR] DROPBOXFILE FILE : /NaimFlix/Serien/One Punch Man/Season 1/One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv : DOWNLOAD ERROR : 5 : {“WinErrorCode”:5,“NotifyErrorCode”:203,“RaiException”:"{“WinErrorCode”:5,“NotifyErrorCode”:103,“RaiException”:"",“Filename”:“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv”,“WebExceptionStatus”:“ProtocolError”,“InnerException”:“Der Remoteserver hat einen Fehler zurückgegeben: (401) Nicht autorisiert.”,“WebResponseCode”:401,“HttpException”:“401 Invalid Credentials : expired_access_token”,“HttpReferenceMessage”:{“error_summary”:“expired_access_token/…”,“error”:{".tag":“expired_access_token”}}}",“Filename”:“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv”}
2022-01-18 08:57:51.870 [ERROR] DROPBOXFILE FILE : /NaimFlix/Serien/One Punch Man/Season 1/One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv : CacheFile Read Failed : {“WinErrorCode”:5,“NotifyErrorCode”:203,“RaiException”:"{“WinErrorCode”:5,“NotifyErrorCode”:203,“RaiException”:"{\“WinErrorCode\”:5,\“NotifyErrorCode\”:103,\“RaiException\”:\"\",\“Filename\”:\“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv\”,\“WebExceptionStatus\”:\“ProtocolError\”,\“InnerException\”:\“Der Remoteserver hat einen Fehler zurückgegeben: (401) Nicht autorisiert.\”,\“WebResponseCode\”:401,\“HttpException\”:\“401 Invalid Credentials : expired_access_token\”,\“HttpReferenceMessage\”:{\“error_summary\”:\“expired_access_token/…\”,\“error\”:{\".tag\":\“expired_access_token\”}}}",“Filename”:“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv”}"}
2022-01-18 08:57:51.870 [ERROR] FILESYSTEM : Dropbox Business : Read Fail : Exception : {“WinErrorCode”:5,“NotifyErrorCode”:203,“RaiException”:"{“WinErrorCode”:5,“NotifyErrorCode”:203,“RaiException”:"{\“WinErrorCode\”:5,\“NotifyErrorCode\”:103,\“RaiException\”:\"\",\“Filename\”:\“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv\”,\“WebExceptionStatus\”:\“ProtocolError\”,\“InnerException\”:\“Der Remoteserver hat einen Fehler zurückgegeben: (401) Nicht autorisiert.\”,\“WebResponseCode\”:401,\“HttpException\”:\“401 Invalid Credentials : expired_access_token\”,\“HttpReferenceMessage\”:{\“error_summary\”:\“expired_access_token/…\”,\“error\”:{\".tag\":\“expired_access_token\”}}}",“Filename”:“One.Punch.Man.Ep.01.German.AC3.DL.1080p.BluRay.x264-AST4u.mkv”}"}

Ok I figured out that it has something to do with the Dropbox Token. Meaning that the issue is apparently not a raidrive issue. How do I solve the issue though?

Hi~ @Malek_Naim ,

If you are using the latest version, please e-mail(support@raidrive.com) the full log file(C:\ProgramData\OpenBoxLab\RaiDrive\log).
If you are using an older version, after upgrading to the latest version,
Please delete the DropBox drive and try to create it again.
Since DropBox has improved the Token-related part, it is recommended to create a new DropBox drive.