Box.com re-authorize issue

Technical Issues Box
1

Premium user. Each morning when I boot my computer I I get an error when RaiDrive tries to load my connection to Box.com. https://www.dropbox.com/s/x617r5kqcsz6i5y/Box1.JPG?dl=0

when I select it to re-authorize, Chrome goes to the box.com site, logins in, i click authorize. then i get this.
https://www.dropbox.com/s/e4dqgn32a1i2mdp/Box2.JPG?dl=0

any ideas what is going on?

thanks

1 Like
2

Hi~ @stevetr,

We really appreciate your detail report and very sorry for this trouble.

It was a leakage for handling authorization token by RaiDrive.
We will fix in the next coming next version ASAP.

To avoid this issue you have to add a new Box drive after removing the existing one.

Also, it will be enhanced soon, we are working on it. :sweat_smile:

3

Hello,
Has this issue been resolved? I am receiving the following error when reconnecting to Box after restart:

Code: ErrorFileNotFound (202)
Reason: 400
The remote server returned an error: (400) Bad Request.

Premium user running RaiDrive 2020.6.25 with the Box add-on.

4

Hi~ @Pique,

Would you like to check the latest version on 2020.11.38? If the problem is not resolved, please send the log file(C:\ProgramData\OpenBoxLab Inc\RaiDrive\log) by e-mail(support@raidrive.com).

5

Hello, thanks. I tried the newest version and it seems fixed. Thank you.