Already Locked

Technical Issues
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#1

Hello,

We use RaiDrive and it’s really nice but I have a problem who appears sometimes.
We don’t use the FileLock add-on but sometimes we have a pop-up saying that the file is locked and that we should use the add-on.

In the log file, I have some lines like that:
2022-02-15 13:08:42.547 [ERROR] WebDAV API : Drive *** : LOCK : /A - STUDIES/SC 06-21-21.xlsx : Already Locked
2022-02-15 13:08:42.547 [ERROR] WebDAV API : Drive *** : LOCK : /A - STUDIES/SC 06-21-21.xlsx : Exception : {“WinErrorCode”:32,“NotifyErrorCode”:206,“RaiException”:“Already Locked”}

Thank you in advance for your help.

Samuel.

#2

Hi~ @Samuel_Lemesre ,

This issue occurs when the file is locked on the WebDAV server.
This file occurs when someone else is using the file or when you disconnect the drive without closing the Excel program.

If you disconnect the drive abnormally, the lock is released after 10 minutes.
If someone else is using it, you must wait until the other person is finished using it.

If you believe this is a different issue, or if the issue persists, please e-mail us the full log file. We will tell you again after analysis.