# Some folders are empty

**URL:** <https://with.raidrive.com/t/some-folders-are-empty/1446>\
**Category:** Google Shared drives\
**Tags:** quota\
**Created:** [February 16, 2020, 4:28pm UTC](https://with.raidrive.com/t/some-folders-are-empty/1446 "2020-02-16T16:28:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Lixumos](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/838e76/32.png) [@Lixumos](https://with.raidrive.com/u/Lixumos)\
**Post date:** [February 16, 2020, 4:28pm UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/1 "2020-02-16T16:28:27Z")

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Hi,

I’ve been using RaiDrive for a while now but, but suddently some of the folders in the drive are shown as empty. I checked the drive in a browser where I can see the files without any issues. What have you changed?

I have tested with 2019.11.29, 2020.2.2 and 2020.2.5 with same problem

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [February 17, 2020, 2:10am UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/2 "2020-02-17T02:10:54Z")

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Hi~ @Lixumos,

Could you let us know the type of storage(_Google Shared drives?_) and options?  
It would be helpful to send log files(`C:\ProgramData\OpenBoxLab\RaiDrive\log`) to [support@raidrive.com](mailto:support@raidrive.com).

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**Author:** ![Lixumos](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/838e76/32.png) [@Lixumos](https://with.raidrive.com/u/Lixumos)\
**Post date:** [February 17, 2020, 7:25am UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/3 "2020-02-17T07:25:02Z")

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Anything to do with

`2020-02-16 18:54:56.623 [ERROR] GoogleTeamDrive (Google Shared drives) : Get Sub Folder List Error : PATH : Exception : {"WinErrorCode":1237,"NotifyErrorCode":108,"RaiException":"","Filename":PATH","WebResponseCode":403,"HttpException":"403 Rate Limit Exceeded for file : rateLimitExceeded","HttpReferenceMessage":{"error":{"errors":[{"domain":"usageLimits","reason":"rateLimitExceeded","message":"Rate Limit Exceeded"}],"code":403,"message":"Rate Limit Exceeded"}}}`

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [February 17, 2020, 1:17pm UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/4 "2020-02-17T13:17:56Z")

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This means your quota was exhausted according to [Google’s rule](https://developers.google.com/drive/api/v3/handle-errors#resolve_a_403_error_rate_limit_exceeded), which makes folder look like empty.

> A `rateLimitExceeded` error indicates that the user has reached Google Drive API’s maximum request rate

The only way to solve this issue is just waiting for releasing limitation. 😢

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<div class="post-metadata">

**Author:** ![Lixumos](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/838e76/32.png) [@Lixumos](https://with.raidrive.com/u/Lixumos)\
**Post date:** [February 17, 2020, 8:02pm UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/5 "2020-02-17T20:02:50Z")

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Ah, thanks. Is there a way to allow RaiDrive to support service accounts (json-file)?

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<div class="post-metadata">

**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [February 20, 2020, 6:13am UTC](https://with.raidrive.com/t/some-folders-are-empty/1446/6 "2020-02-20T06:13:32Z")

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> [@Lixumos](#):
>
> Is there a way to allow RaiDrive to support service accounts (json-file)?

Sorry for not understanding what you mean - “_service accounts (json-file)_”.  
Could you describe more for us?