# Re-install failure

**URL:** <https://with.raidrive.com/t/re-install-failure/7486>\
**Category:** Install\
**Created:** [June 5, 2023, 1:56pm UTC](https://with.raidrive.com/t/re-install-failure/7486 "2023-06-05T13:56:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![luckyguynen1112](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/ecb155/32.png) [@luckyguynen1112](https://with.raidrive.com/u/luckyguynen1112)\
**Post date:** [June 5, 2023, 1:56pm UTC](https://with.raidrive.com/t/re-install-failure/7486/1 "2023-06-05T13:56:03Z")

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When I update version of RaiDrive, this dialog appeared  
 ![image](https://with.raidrive.com/uploads/default/original/2X/5/5a4d36a848f83ba643eb0cdee5c3c49224526e31.png)

And since that time, I can not uninstall RaiDrive. When I remove by you uninstaller, and re-install RaiDrive, that dialog appeared again

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [June 7, 2023, 7:41am UTC](https://with.raidrive.com/t/re-install-failure/7486/2 "2023-06-07T07:41:57Z")

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Hi~ @luckyguynen1112 ,

After uninstalling RaiDrive, check to see if any files remain in the paths below, and if so, uninstall everything and reinstall RaiDrive and let us know the results.

- **C:\Program Files\OpenBoxLab\RaiDrive**

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<div class="post-metadata">

**Author:** ![luckyguynen1112](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/ecb155/32.png) [@luckyguynen1112](https://with.raidrive.com/u/luckyguynen1112)\
**Post date:** [June 9, 2023, 5:11pm UTC](https://with.raidrive.com/t/re-install-failure/7486/3 "2023-06-09T17:11:14Z")

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It’s still occurred, here is failure report, please help me, thank team!  
[MSI72C3.LOG](https://with.raidrive.com/uploads/short-url/cqBUskszrEzZvEPNVXhwHz4sSzL.LOG) (256.9 KB)

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [June 10, 2023, 9:27am UTC](https://with.raidrive.com/t/re-install-failure/7486/4 "2023-06-10T09:27:52Z")

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Could you try to run **RaiDrive.Cleaner** to uninstall the old version?

> **[RaiDrive.Cleaner.exe](https://drive.google.com/file/d/1UpR0UCElOWAA9Cgy9isiEYxgXsWaccBE/view?usp=drive_link)**
>
> Google Drive file.

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<div class="post-metadata">

**Author:** ![luckyguynen1112](https://with.raidrive.com/letter_avatar_proxy/v4/letter/l/ecb155/32.png) [@luckyguynen1112](https://with.raidrive.com/u/luckyguynen1112)\
**Post date:** [June 14, 2023, 4:07pm UTC](https://with.raidrive.com/t/re-install-failure/7486/5 "2023-06-14T16:07:09Z")

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It’s still occurred as above, even I run the cleaner as admin right.