RaiDrive refuse to start

Christian_S · September 15, 2019, 2:04pm

Yesterday the RaiDrive stopped working, every time when I launched the program it closed itself after few sec. Tried to reinstall also tried different versions but nothing helped, even worse now because I can’t even start the program.

RaiDrive · September 16, 2019, 4:07am

Hi~ @Christian_S,

Could you send RaiDrive 1.8.0 log files under C:\ProgramData\OpenBoxLab\RaiDrive\log ?
Have you applied the latest update for Windows 7 ?

Christian_S · September 16, 2019, 3:43pm

Yes I tried everything but nothing happened…
I sent the log files to support@raidrive.com

RaiDrive · September 16, 2019, 4:44pm

Unfortunately, your logs say nothing for this issue.
Could you check something suspicious in Event Viewer?

press Start button
type Event Viewer

Christian_S · September 16, 2019, 5:11pm

ookay i found the problem “A hibát okozó modul neve: d3d9.dll, verzió: 10.0.18362.329, időbélyeg: 0x1ac9a115”
Just installed an older version and now it’s working!