# RaiDrive refuse to start

**URL:** <https://with.raidrive.com/t/raidrive-refuse-to-start/614>\
**Category:** Technical Issues\
**Created:** [September 15, 2019, 2:04pm UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614 "2019-09-15T14:04:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Christian\_S](https://with.raidrive.com/user_avatar/with.raidrive.com/christian_s/32/115_2.png) [@Christian\_S](https://with.raidrive.com/u/Christian_S)\
**Post date:** [September 15, 2019, 2:04pm UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614/1 "2019-09-15T14:04:45Z")

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Yesterday the RaiDrive stopped working, every time when I launched the program it closed itself after few sec. Tried to reinstall also tried different versions but nothing helped, even worse now because I can’t even start the program.

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [September 16, 2019, 4:07am UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614/2 "2019-09-16T04:07:50Z")

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Hi~ @Christian_S,

Could you send RaiDrive 1.8.0 log files under `C:\ProgramData\OpenBoxLab\RaiDrive\log` ?  
Have you applied the latest update for Windows 7 ?

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<div class="post-metadata">

**Author:** ![Christian\_S](https://with.raidrive.com/user_avatar/with.raidrive.com/christian_s/32/115_2.png) [@Christian\_S](https://with.raidrive.com/u/Christian_S)\
**Post date:** [September 16, 2019, 3:43pm UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614/3 "2019-09-16T15:43:39Z")

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Yes I tried everything but nothing happened… 😕  
I sent the log files to [support@raidrive.com](mailto:support@raidrive.com)

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [September 16, 2019, 4:44pm UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614/4 "2019-09-16T16:44:45Z")

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Unfortunately, your logs say nothing for this issue. 😢  
Could you check something suspicious in Event Viewer?

1. press `Start` button
2. type `Event Viewer`

 ![image](https://with.raidrive.com/uploads/default/original/1X/18d28fe8c4e83842f19adf41eae811384bdeafcd.png)

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<div class="post-metadata">

**Author:** ![Christian\_S](https://with.raidrive.com/user_avatar/with.raidrive.com/christian_s/32/115_2.png) [@Christian\_S](https://with.raidrive.com/u/Christian_S)\
**Post date:** [September 16, 2019, 5:11pm UTC](https://with.raidrive.com/t/raidrive-refuse-to-start/614/5 "2019-09-16T17:11:50Z")

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ookay i found the problem “A hibát okozó modul neve: d3d9.dll, verzió: 10.0.18362.329, időbélyeg: 0x1ac9a115”  
Just installed an older version and now it’s working! 😃