RaiDrive drive credential

Hi,

I installed RaiDrive today and mapped my OneDrive to Y drive. It work well from File Explorer. However, when I use EaseUS Todo Backup (ETB) to create an image of my partition to my Y cloud drive, the ETB said they cannot access the drive and request authentication. I tried to input my PC’s useraccount logon credential and my Onedrive credential but it’s not work.
How can I resolve it, thank you!

Hi~ @Khoi_Nguyen_Phan,

Can you send a log file by :email: email(support@raidrive.com) to check for errors?

  • Log : C:\ProgramData\OpenBoxLab\RaiDrive\log

If you send us a log file, we will review the error and reply again.

center.log.1 (12.8 KB) center.log.2 (8.9 KB) center.log.3 (579 Bytes) service.log (6.3 MB) center.log (24.3 KB)

Hi my log gave this result and I also have the same problem when using the Easus Todo Backup program

Hi~ @Mateus_Dias,

Your internet connection seems to be unstable. Your logs said,

O tempo limite da operação foi atingido

Uma tentativa de conexão falhou porque o componente conectado não respondeu corretamente após um período de tempo ou a conexão estabelecida falhou porque o host conectado não respondeu