RaiDrive does not support 3DSMAX, Unreal Engine

I have tried to open a file from 3DSMAX or Unreal Engine. I cannot find the drive that I added with RaiDrive, so cannot save the file directly in those solfwares. Have to save them on desktop, then put them to the network drive manually. Is there any solution to fix it?
Thank you.

Hi~ @Terry_Dull

Thanks so much for the report 3DSMAX. :+1:

Typically it has to be saved. Could you let us know what kind of storage(Google Drive, WebDAV or something else) you saved the file and also error log string (in C:\ProgramData\OpenBoxLab\RaiDrive\log\service.log)?

We will try to simulate under a similar environment.

Thanks for your attention to my case first.
I attached WebDAV from my remoted NAS to my computer with Window 10.
It runs well in ms office, photoshop…etc, but only not work in 3D Studio Max, Unreal Engine… such 3D software. RaiDrive is great actually when compares to other similar softwares.

There are the contents of RaiDrive service.log in my computer. Hope it is useful for your team to fix the problem.
"
2019-10-17 09:54:10.466 [INFO] == RaiDrive Service Starting : Version : 1.3.8.0 ==
2019-10-17 09:54:10.492 [INFO] MAIN : START WINDOWS SERVICE
2019-10-17 09:54:10.502 [INFO] PROGRAM START : START MAIN PROCES
2019-10-17 09:54:10.503 [INFO] SYSTEMINFO : OS : Microsoft Windows NT 10.0.18362.0 : x64
2019-10-17 09:54:10.637 [INFO] SYSTEMINFO : Language : 中文 (繁體,香港特別行政區) : 中文 (繁體,台灣) : 中文 (繁體,台灣)
2019-10-17 09:54:10.699 [INFO] MAINPROCESS : START
2019-10-17 09:54:10.699 [INFO] MAINPROCESS : CBFS INIT
2019-10-17 09:54:10.716 [INFO] FILESYSTEM : READY
2019-10-17 09:54:10.717 [INFO] MAINPROCESS : CBFS CHECK
2019-10-17 09:54:10.717 [INFO] MAINPROCESS : DRIVE MANAGER START
2019-10-17 09:54:10.721 [INFO] DRIVEMANAGER : DATA FOLDER INIT : START
2019-10-17 09:54:10.721 [INFO] DRIVEMANAGER : CACHE FOLDER : C:\ProgramData\OpenBoxLab\RaiDrive\Cache
2019-10-17 09:54:10.721 [INFO] DRIVEMANAGER : DATA FOLDER INIT : DONE
2019-10-17 09:54:10.721 [INFO] DRIVEMANAGER : COMMUNICATION MODULE : START
2019-10-17 09:54:10.730 [INFO] DRIVEMANAGER : COMMUNICATION MODULE : DONE
2019-10-17 09:54:10.730 [INFO] DRIVEMANAGER : LOAD DRIVE INFORMATIONS : START
2019-10-17 09:54:11.036 [INFO] DRIVEMANAGER : LOAD DRIVE INFORMATIONS : DONE
2019-10-17 09:54:11.037 [INFO] DRIVEMANAGER : MAIN START
2019-10-17 09:54:11.152 [INFO] DRIVEMANAGER : MAIN READY
2019-10-17 09:54:11.152 [INFO] MAINPROCESS : READY : FILESYSTEM Version : 6.1.184.118
2019-10-17 09:54:11.152 [INFO] SERVICE START : START DONE
2019-10-17 09:55:25.069 [INFO] CS : CLIENT PIPE CONNECTED : 1
2019-10-17 09:55:25.174 [INFO] CLIENT REGISTER SUCCESS : 1
2019-10-17 09:55:27.264 [INFO] CONTROLLER: lunch@DS : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\1bd16d2c-e666-4d7e-a73e-59fb32ff2e73
2019-10-17 09:55:27.283 [INFO] REMOTEDRIVE : lunch@DS : Drive Created
2019-10-17 09:55:27.427 [INFO] CONTROLLER: lunch@DS : Remote Drive Make Success
2019-10-17 09:55:27.432 [INFO] CONTROLLER: lunch@DS : Create Success
2019-10-17 09:55:27.439 [INFO] FILESYSTEM : lunch@DS : INIT DONE : DriveLetter : L:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, UseRecyble : False, AuthID : 499333
2019-10-17 09:55:27.439 [INFO] CONTROLLER: lunch@DS : Init Success
2019-10-17 09:55:27.513 [INFO] FILESYSTEM : lunch@DS : CreateStorage Success
2019-10-17 09:55:27.534 [INFO] FILESYSTEM : lunch@DS : Get Volume Label : lunch@DS
2019-10-17 09:55:27.535 [INFO] FILESYSTEM : lunch@DS : MountMedia Success
2019-10-17 09:55:27.537 [INFO] FILESYSTEM : lunch@DS : MountPoint Add L: Success
2019-10-17 09:55:27.540 [INFO] CONTROLLER: lunch@DS : Mount Success
2019-10-17 09:55:27.541 [INFO] WEBDAVDRIVE : lunch@DS : Drive Start
2019-10-17 09:55:27.541 [INFO] CONTROLLER: lunch@DS : Drive Connect Success
2019-10-17 09:55:27.543 [INFO] REMOTEDRIVE : lunch@DS : Disk Notify Thread Start
2019-10-17 09:55:27.544 [INFO] WEBDAVDRIVE : lunch@DS : Check Change Thread Start
2019-10-17 09:55:27.740 [INFO] CONTROLLER: WebDAV : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\dd9aa355-2b69-4074-a417-798a6c1d03d2
2019-10-17 09:55:27.742 [INFO] REMOTEDRIVE : WebDAV : Drive Created
2019-10-17 09:55:27.783 [INFO] CONTROLLER: WebDAV : Remote Drive Make Success
2019-10-17 09:55:27.783 [INFO] CONTROLLER: WebDAV : Create Success
2019-10-17 09:55:27.783 [INFO] FILESYSTEM : WebDAV : INIT DONE : DriveLetter : W:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, UseRecyble : False, AuthID : 499333
2019-10-17 09:55:27.783 [INFO] CONTROLLER: WebDAV : Init Success
2019-10-17 09:55:27.822 [INFO] FILESYSTEM : WebDAV : CreateStorage Success
2019-10-17 09:55:27.826 [INFO] FILESYSTEM : WebDAV : Get Volume Label : WebDAV
2019-10-17 09:55:27.827 [INFO] FILESYSTEM : WebDAV : MountMedia Success
2019-10-17 09:55:27.827 [INFO] FILESYSTEM : WebDAV : MountPoint Add W: Success
2019-10-17 09:55:27.828 [INFO] CONTROLLER: WebDAV : Mount Success
2019-10-17 09:55:27.828 [INFO] WEBDAVDRIVE : WebDAV : Drive Start
2019-10-17 09:55:27.828 [INFO] WEBDAVDRIVE : WebDAV : Check Change Thread Start
2019-10-17 09:55:27.828 [INFO] CONTROLLER: WebDAV : Drive Connect Success
2019-10-17 09:55:27.828 [INFO] REMOTEDRIVE : WebDAV : Disk Notify Thread Start
2019-10-17 09:58:34.403 [INFO] CONTROLLER: WebDAV : Disconnect Drive Start : Type : 5
2019-10-17 09:58:34.404 [INFO] WEBDAVDRIVE : WebDAV : Drive Stop
2019-10-17 09:58:34.404 [INFO] WEBDAVDRIVE : WebDAV : Check Change Thread Finished.
2019-10-17 09:58:34.405 [INFO] REMOTEDRIVE : WebDAV : Drive Stop
2019-10-17 09:58:34.407 [INFO] REMOTEDRIVE : WebDAV : Drive Stopped
2019-10-17 09:58:34.407 [INFO] REMOTEDRIVE : WebDAV : Disk Notify Thread Finished
2019-10-17 09:58:34.410 [INFO] FILESYSTEM : WebDAV : Delete MountPoint W: Start
2019-10-17 09:58:34.411 [INFO] FILESYSTEM : WebDAV : Delete MountPoint W: Success
2019-10-17 09:58:34.413 [INFO] FILESYSTEM : WebDAV : Unmount Media Success
2019-10-17 09:58:34.418 [INFO] FILESYSTEM : WebDAV : Delete Storage Success
2019-10-17 09:58:34.418 [INFO] FILESYSTEM : WebDAV : Unmount Process Done
2019-10-17 09:58:34.426 [INFO] WEBDAVDRIVE : WebDAV : Drive Stop
2019-10-17 09:58:34.438 [INFO] REMOTEDRIVE : WebDAV : Drive Closed
2019-10-17 09:58:34.439 [INFO] WEBDAVDRIVE : WebDAV : Drive Stop
2019-10-17 09:58:34.440 [INFO] CONTROLLER: WebDAV : Close Drive : Drive Close Done : Type : 5
2019-10-17 09:58:34.441 [INFO] CONTROLLER : WebDAV : Disconnect Drive Done : Type : 5
2019-10-17 10:13:30.738 [INFO] DRIVEMAN : Driver Deleted : WebDAV
2019-10-17 14:25:28.462 [INFO] CONTROLLER: W@DS : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\197ad32a-8d18-43de-8b95-26890c8474be
2019-10-17 14:25:28.524 [INFO] REMOTEDRIVE : W@DS : Drive Created
2019-10-17 14:25:28.540 [ERROR] WEBDAVAPI : W@DS : GetFileInfo : Add Content Failed : 基礎連接已關閉: 傳送時發生未預期的錯誤。
2019-10-17 14:25:29.046 [ERROR] WEBDAVAPI : W@DS : GetFileInfo : Add Content Failed : 基礎連接已關閉: 傳送時發生未預期的錯誤。
2019-10-17 14:25:29.549 [ERROR] WEBDAVAPI : W@DS : GetFileInfo : Add Content Failed : 基礎連接已關閉: 傳送時發生未預期的錯誤。
2019-10-17 14:25:30.054 [ERROR] CONTROLLER: W@DS : Auth Failed : {“WinErrorCode”:1237,“NotifyErrorCode”:7,“RaiException”:“WebDAV Auth Failed : GetFileInfo : Add Content Failed”,“Filename”:"/",“WebExceptionStatus”:“SendFailure”,“InnerException”:“由於未預期的封包格式,造成信號交換失敗。”}
2019-10-17 14:25:30.054 [ERROR] CONTROLLER: W@DS : Connect Finally Failed : {“WinErrorCode”:1237,“NotifyErrorCode”:7,“RaiException”:“WebDAV Auth Failed : GetFileInfo : Add Content Failed”,“Filename”:"/",“WebExceptionStatus”:“SendFailure”,“InnerException”:“由於未預期的封包格式,造成信號交換失敗。”}
2019-10-17 14:25:30.054 [INFO] WEBDAVDRIVE : W@DS : Drive Stop
2019-10-17 14:25:30.054 [INFO] REMOTEDRIVE : W@DS : Drive Stop
2019-10-17 14:25:30.054 [INFO] REMOTEDRIVE : W@DS : Drive Stopped
2019-10-17 14:25:30.055 [INFO] REMOTEDRIVE : W@DS : Drive Closed
2019-10-17 14:26:07.258 [INFO] CONTROLLER: W@DS : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\197ad32a-8d18-43de-8b95-26890c8474be
2019-10-17 14:26:07.259 [INFO] REMOTEDRIVE : W@DS : Drive Created
2019-10-17 14:26:07.300 [INFO] CONTROLLER: W@DS : Remote Drive Make Success
2019-10-17 14:26:07.300 [INFO] CONTROLLER: W@DS : Create Success
2019-10-17 14:26:07.300 [INFO] FILESYSTEM : W@DS : INIT DONE : DriveLetter : W:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, UseRecyble : False, AuthID : 499333
2019-10-17 14:26:07.300 [INFO] CONTROLLER: W@DS : Init Success
2019-10-17 14:26:07.409 [INFO] FILESYSTEM : W@DS : CreateStorage Success
2019-10-17 14:26:07.417 [INFO] FILESYSTEM : W@DS : Get Volume Label : W@DS
2019-10-17 14:26:07.417 [INFO] FILESYSTEM : W@DS : MountMedia Success
2019-10-17 14:26:07.418 [INFO] FILESYSTEM : W@DS : MountPoint Add W: Success
2019-10-17 14:26:07.418 [INFO] CONTROLLER: W@DS : Mount Success
2019-10-17 14:26:07.418 [INFO] WEBDAVDRIVE : W@DS : Drive Start
2019-10-17 14:26:07.418 [INFO] WEBDAVDRIVE : W@DS : Check Change Thread Start
2019-10-17 14:26:07.418 [INFO] CONTROLLER: W@DS : Drive Connect Success
2019-10-17 14:26:07.418 [INFO] REMOTEDRIVE : W@DS : Disk Notify Thread Start
2019-10-17 17:17:24.062 [INFO] CS : CLIENT PIPE DISCONNECTED : 1
2019-10-17 17:17:25.201 [INFO] LogOff Drive Disconnect Drive Add : Name : lunch@DS
2019-10-17 17:17:25.201 [INFO] LogOff Drive Disconnect Drive Add : Name : W@DS
2019-10-17 17:17:25.201 [INFO] CONTROLLER: lunch@DS : Disconnect Drive Start : Type : 5
2019-10-17 17:17:25.201 [INFO] WEBDAVDRIVE : lunch@DS : Drive Stop
2019-10-17 17:17:25.201 [INFO] CONTROLLER: W@DS : Disconnect Drive Start : Type : 5
2019-10-17 17:17:25.201 [INFO] WEBDAVDRIVE : W@DS : Drive Stop
2019-10-17 17:17:25.201 [INFO] WEBDAVDRIVE : W@DS : Check Change Thread Finished.
2019-10-17 17:17:25.201 [INFO] REMOTEDRIVE : W@DS : Drive Stop
2019-10-17 17:17:25.201 [INFO] REMOTEDRIVE : W@DS : Drive Stopped
2019-10-17 17:17:25.201 [INFO] REMOTEDRIVE : W@DS : Disk Notify Thread Finished
2019-10-17 17:17:25.201 [INFO] FILESYSTEM : W@DS : Delete MountPoint W: Start
2019-10-17 17:17:25.201 [INFO] FILESYSTEM : W@DS : Delete MountPoint W: Success
2019-10-17 17:17:25.201 [INFO] WEBDAVDRIVE : lunch@DS : Check Change Thread Finished.
2019-10-17 17:17:25.201 [INFO] REMOTEDRIVE : lunch@DS : Drive Stop
2019-10-17 17:17:25.201 [INFO] REMOTEDRIVE : lunch@DS : Drive Stopped
2019-10-17 17:17:25.201 [INFO] FILESYSTEM : lunch@DS : Delete MountPoint L: Start
2019-10-17 17:17:25.201 [INFO] FILESYSTEM : lunch@DS : Delete MountPoint L: Success
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : lunch@DS : Force Unmount Media Success
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : W@DS : Force Unmount Media Success
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : lunch@DS : Delete Storage Success
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : W@DS : Delete Storage Success
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : lunch@DS : Unmount Process Done
2019-10-17 17:17:25.216 [INFO] FILESYSTEM : W@DS : Unmount Process Done
2019-10-17 17:17:25.232 [INFO] WEBDAVDRIVE : lunch@DS : Drive Stop
2019-10-17 17:17:25.232 [INFO] WEBDAVDRIVE : W@DS : Drive Stop
2019-10-17 17:17:25.232 [INFO] REMOTEDRIVE : lunch@DS : Disk Notify Thread Finished
2019-10-17 17:17:25.232 [INFO] REMOTEDRIVE : lunch@DS : Drive Closed
2019-10-17 17:17:25.232 [INFO] WEBDAVDRIVE : lunch@DS : Drive Stop
2019-10-17 17:17:25.232 [INFO] CONTROLLER: lunch@DS : Close Drive : Drive Close Done : Type : 5
2019-10-17 17:17:25.232 [INFO] CONTROLLER : lunch@DS : Disconnect Drive Done : Type : 5
2019-10-17 17:17:25.247 [INFO] REMOTEDRIVE : W@DS : Drive Closed
2019-10-17 17:17:25.247 [INFO] WEBDAVDRIVE : W@DS : Drive Stop
2019-10-17 17:17:25.247 [INFO] CONTROLLER: W@DS : Close Drive : Drive Close Done : Type : 5
2019-10-17 17:17:25.247 [INFO] CONTROLLER : W@DS : Disconnect Drive Done : Type : 5
2019-10-17 17:17:25.904 [INFO] ## POWER SUSPENDED
2019-10-17 23:22:07.813 [INFO] ## POWER RESUMED
2019-10-17 23:22:07.822 [INFO] ## POWER EVENT : ResumeAutomatic
2019-10-17 23:22:35.263 [INFO] CS : CLIENT PIPE CONNECTED : 2
2019-10-17 23:22:35.299 [INFO] CLIENT REGISTER SUCCESS : 2
2019-10-17 23:22:37.277 [INFO] CONTROLLER: lunch@DS : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\1bd16d2c-e666-4d7e-a73e-59fb32ff2e73
2019-10-17 23:22:37.280 [INFO] REMOTEDRIVE : lunch@DS : Drive Created
2019-10-17 23:22:37.330 [INFO] CONTROLLER: lunch@DS : Remote Drive Make Success
2019-10-17 23:22:37.330 [INFO] CONTROLLER: lunch@DS : Create Success
2019-10-17 23:22:37.330 [INFO] FILESYSTEM : lunch@DS : INIT DONE : DriveLetter : L:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, UseRecyble : False, AuthID : 27467086
2019-10-17 23:22:37.330 [INFO] CONTROLLER: lunch@DS : Init Success
2019-10-17 23:22:37.407 [INFO] FILESYSTEM : lunch@DS : CreateStorage Success
2019-10-17 23:22:37.411 [INFO] FILESYSTEM : lunch@DS : Get Volume Label : lunch@DS
2019-10-17 23:22:37.412 [INFO] FILESYSTEM : lunch@DS : MountMedia Success
2019-10-17 23:22:37.412 [INFO] FILESYSTEM : lunch@DS : MountPoint Add L: Success
2019-10-17 23:22:37.412 [INFO] CONTROLLER: lunch@DS : Mount Success
2019-10-17 23:22:37.412 [INFO] WEBDAVDRIVE : lunch@DS : Drive Start
2019-10-17 23:22:37.413 [INFO] WEBDAVDRIVE : lunch@DS : Check Change Thread Start
2019-10-17 23:22:37.413 [INFO] CONTROLLER: lunch@DS : Drive Connect Success
2019-10-17 23:22:37.413 [INFO] REMOTEDRIVE : lunch@DS : Disk Notify Thread Start
2019-10-17 23:22:37.691 [INFO] CONTROLLER: W@DS : User Cache Folder : C:\ProgramData\OpenBoxLab\RaiDrive\Cache\197ad32a-8d18-43de-8b95-26890c8474be
2019-10-17 23:22:37.692 [INFO] REMOTEDRIVE : W@DS : Drive Created
2019-10-17 23:22:37.733 [INFO] CONTROLLER: W@DS : Remote Drive Make Success
2019-10-17 23:22:37.733 [INFO] CONTROLLER: W@DS : Create Success
2019-10-17 23:22:37.733 [INFO] FILESYSTEM : W@DS : INIT DONE : DriveLetter : W:, IsNetwork : True, IsGlobal : False, IsReadOnly : False, UseRecyble : False, AuthID : 27467086
2019-10-17 23:22:37.733 [INFO] CONTROLLER: W@DS : Init Success
2019-10-17 23:22:37.775 [INFO] FILESYSTEM : W@DS : CreateStorage Success
2019-10-17 23:22:37.780 [INFO] FILESYSTEM : W@DS : Get Volume Label : W@DS
2019-10-17 23:22:37.781 [INFO] FILESYSTEM : W@DS : MountMedia Success
2019-10-17 23:22:37.781 [INFO] FILESYSTEM : W@DS : MountPoint Add W: Success
2019-10-17 23:22:37.782 [INFO] CONTROLLER: W@DS : Mount Success
2019-10-17 23:22:37.782 [INFO] WEBDAVDRIVE : W@DS : Drive Start
2019-10-17 23:22:37.782 [INFO] WEBDAVDRIVE : W@DS : Check Change Thread Start
2019-10-17 23:22:37.782 [INFO] CONTROLLER: W@DS : Drive Connect Success
2019-10-17 23:22:37.782 [INFO] REMOTEDRIVE : W@DS : Disk Notify Thread Start
"

We’ve just found why this happens. 3DSMAX, Unreal Engine save the file with the their own way.
It will be fixed in the coming next version.
Really appreciate the issue report. :+1:

Great!
Thank you very much