Office documents file lock not working

Good morning, when I open a Office document which is in use, file lock is not working.
Although I see the lock file “~$ew - Microsoft Word-document” on the drive.

Is there a solution for this behavior? Of course I’ve got the Pro version also with Lock Version option. And I’ve enabled the lock option.

Thanks for reply

Hi~ @systeembeheer ,

For the File Lock function to work properly, all users who use the drive must enable the File Lock function. If there is a user who does not activate the function, the function does not operate normally.

Hi support, thanks for reply. So am I reading right that when one user does not have file lock settings enabled, for all other users file lock is not working?