# Newly Purchased License (1 year Individual) and shows now license

**URL:** <https://with.raidrive.com/t/newly-purchased-license-1-year-individual-and-shows-now-license/9418>\
**Category:** General\
**Tags:** license, subscription\
**Created:** [January 1, 2025, 7:26pm UTC](https://with.raidrive.com/t/newly-purchased-license-1-year-individual-and-shows-now-license/9418 "2025-01-01T19:26:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KanoKamen](https://with.raidrive.com/letter_avatar_proxy/v4/letter/k/c6cbf5/32.png) [@KanoKamen](https://with.raidrive.com/u/KanoKamen)\
**Post date:** [January 1, 2025, 7:26pm UTC](https://with.raidrive.com/t/newly-purchased-license-1-year-individual-and-shows-now-license/9418/1 "2025-01-01T19:26:01Z")

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Hello,

I just purchased a license and my bank was charged, received the invoice in my email, but the online system and Windows application does not recognize that I have purchased the product (no subscriptions found).

I checked previous posts and found found one similar issue:

_" Set up a Default subscription in [Shared with me](https://pay.raidrive.com/sharedwithme)._  
_If you cannot set up a default subscription because you do not have a subscription, please take a screenshot of the [Subscription menu](https://pay.raidrive.com/subscription/) and send it by e-mail([support@raidrive.com](mailto:support@raidrive.com)). We’ll get back to you after checking. "_

In the Share with me it shows “You have no subscription.”

I’ll be happy to screenshot and forward the invoice information.

Thank you!

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<div class="post-metadata">

**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [January 2, 2025, 2:12am UTC](https://with.raidrive.com/t/newly-purchased-license-1-year-individual-and-shows-now-license/9418/2 "2025-01-02T02:12:49Z")

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Hello KanoKamen,

Yes, please take a screenshot of the [Subscription menu](https://pay.raidrive.com/subscription/)and send it by e-mail([support@raidrive.com](mailto:support@raidrive.com)). We’ll get back to you after checking.

RaiDrive Support

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**Author:** ![system](https://with.raidrive.com/uploads/default/original/1X/47b0f977814af11e26e90b9ed1f518a38d711e08.png) [@system](https://with.raidrive.com/u/system)\
**Post date:** [February 1, 2025, 2:13am UTC](https://with.raidrive.com/t/newly-purchased-license-1-year-individual-and-shows-now-license/9418/3 "2025-02-01T02:13:09Z")

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