# New user - ErrorDiskInitFail **URL:** \ **Category:** General\ **Created:** [January 28, 2025, 7:07pm UTC](https://with.raidrive.com/t/new-user-errordiskinitfail/9505 "2025-01-28T19:07:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tim\_Keefe](https://with.raidrive.com/letter_avatar_proxy/v4/letter/t/d9b06d/32.png) [@Tim\_Keefe](https://with.raidrive.com/u/Tim_Keefe)\ **Post date:** [January 28, 2025, 7:07pm UTC](https://with.raidrive.com/t/new-user-errordiskinitfail/9505/1 "2025-01-28T19:07:22Z")
Hi, I just installed RaiDrive because we’re looking to mount an AWS S3 drive to a few user machines. I’ve entered a correct access/secret key, because the bucket dropdown correctly lists all of our buckets. However, when trying to connect it fails with the following message: Code: ErrorDiskInitFail (ErrorDiskInitFail) Reason: The system cannot find the file specified. What are the possible causes of this? ---
**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\ **Post date:** [January 30, 2025, 1:01am UTC](https://with.raidrive.com/t/new-user-errordiskinitfail/9505/2 "2025-01-30T01:01:24Z")
Hi, Tim Keefe. Since the cause can be complex, we should probably look at the RaiDrive logs first. Please compress the log folder below and send it to [support@raidrive.com](mailto:support@raidrive.com). - C:\ProgramData\OpenBoxLab\RaiDrive\log Also, please capture the drive settings screen and send it to us by email. RaiDrive Support. ---
**Author:** ![system](https://with.raidrive.com/uploads/default/original/1X/47b0f977814af11e26e90b9ed1f518a38d711e08.png) [@system](https://with.raidrive.com/u/system)\ **Post date:** [March 1, 2025, 1:01am UTC](https://with.raidrive.com/t/new-user-errordiskinitfail/9505/3 "2025-03-01T01:01:49Z")
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