# File Not Visible

**URL:** <https://with.raidrive.com/t/file-not-visible/3601>\
**Category:** Technical Issues\
**Tags:** mega\
**Created:** [January 18, 2021, 4:18am UTC](https://with.raidrive.com/t/file-not-visible/3601 "2021-01-18T04:18:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Hito](https://with.raidrive.com/user_avatar/with.raidrive.com/hito/32/883_2.png) [@Hito](https://with.raidrive.com/u/Hito)\
**Post date:** [January 18, 2021, 4:18am UTC](https://with.raidrive.com/t/file-not-visible/3601/1 "2021-01-18T04:18:28Z")

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I just uploaded one 94 mb file in My Mega drive through windows 10  
i mounted my mega cloud storage as local and pasted one file but when i try to vist the same file from my web browser i cant see it clearly it says undecrypted file  
my plan is professional  
plz help

 ![image](https://with.raidrive.com/uploads/default/original/1X/c811b7897edfd8bbc5a60630f17f77336cb1642f.png)  
though i can see clearly in my pc but i cant access it from any other device

 ![image](https://with.raidrive.com/uploads/default/original/1X/30599a7436dbdc3b1a5804b894e7a1c5fa63efc5.png)

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**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\
**Post date:** [January 18, 2021, 7:53am UTC](https://with.raidrive.com/t/file-not-visible/3601/2 "2021-01-18T07:53:01Z")

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Hi~ @Hito,

The issue you mentioned is known to be a problem that occurs when accessing a shared folder or from different accounts.

- Source :

1. [https://www.reddit.com/r/MEGA/comments/c0ham2/undecrypted\_folder\_fix/](https://www.reddit.com/r/MEGA/comments/c0ham2/undecrypted_folder_fix/)
2. [https://www.reddit.com/r/MEGA/comments/fh40o5/mega\_files\_staying\_undecrypted/](https://www.reddit.com/r/MEGA/comments/fh40o5/mega_files_staying_undecrypted/)

Move the file or folder to another location and try moving it again, or log out and log in again.

If the problem persists, please check with [the latest version](https://with.raidrive.com/t/version-2020-11-30-patch-2020-11-34/3502) and send the result and log(C:\ProgramData\OpenBoxLab\RaiDrive\log) file by e-mail([support@raidrive.com](mailto:support@raidrive.com)).