Duplicate folder

Dear Sir, Ma’am

I bought RaiDrive business edition and i also bought sharpoint extension, so when i am creating a new folder in my sharepoint account using the RaiDive application it will make a duplicate folder

Example:
when i am clicking on right click > new > new folder than i will get new two new folders (duplicate folder) been created

i need help ASAP

Contact me:
Email: monaem@julaiahgroup.com
Mobile: +96566744083