# Confirmation email problem **URL:** \ **Category:** General\ **Created:** [November 8, 2023, 7:44am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091 "2023-11-08T07:44:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![JAL](https://with.raidrive.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@JAL](https://with.raidrive.com/u/JAL)\ **Post date:** [November 8, 2023, 7:44am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/1 "2023-11-08T07:44:02Z")
Hello, we have +10 raidrive accounts in our company and since yesterday i can’t register a new member. We never receive the confirmation email, i tried several time to resend the confirmation email but we don’t receive it, it’s not in the spam, we checked everything. So i decided to use a disposable e-mail on the Internet, and this time the confirmation email is received, but that’s not a good solution for me. i’d like to register the member with his company email. Can you help me please, i can’t post the email here to avoid receiving spams, but the domain of my company is @jallatte.fr i just received an invoice yesterday so we are receiving your emails… What’s going on ? ---
**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\ **Post date:** [November 8, 2023, 8:33am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/2 "2023-11-08T08:33:12Z")
Hi~ @JAL, It seems to find a bounded email address. ```auto 550 5.1.1 : Recipient address rejected: User unknown in relay recipient table ``` According to this message, you need to verify if a valid address. ---
**Author:** ![JAL](https://with.raidrive.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@JAL](https://with.raidrive.com/u/JAL)\ **Post date:** [November 8, 2023, 9:11am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/3 "2023-11-08T09:11:50Z")
Thank you very much for your fast answer. I check this ---
**Author:** ![JAL](https://with.raidrive.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@JAL](https://with.raidrive.com/u/JAL)\ **Post date:** [November 8, 2023, 9:25am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/4 "2023-11-08T09:25:31Z")
I checked our Antispam server (MailinBlack) and your domain is explicitly whitelisted, by the way i receive your mails from [support@raidrive.com](mailto:support@raidrive.com) i checked my mail server ([mail.jallatte.fr](http://mail.jallatte.fr)) and of course the email existe, there is no typo. I can send and receive email from Gmail with this email [justine.fieu@jallatte.fr](mailto:justine.fieu@jallatte.fr) Could you delete the account please, i will create it again ? ---
**Author:** ![RaiDrive](https://with.raidrive.com/user_avatar/with.raidrive.com/raidrive/32/1778_2.png) [@RaiDrive](https://with.raidrive.com/u/RaiDrive)\ **Post date:** [November 8, 2023, 9:40am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/5 "2023-11-08T09:40:12Z")
We cannot remove the user’s account by ourselves. It’s possible only by email owner. Could you ask the email owner to request to remove an account to [support@raidrive.com](mailto:support@raidrive.com)? ---
**Author:** ![JAL](https://with.raidrive.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@JAL](https://with.raidrive.com/u/JAL)\ **Post date:** [November 8, 2023, 9:41am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/6 "2023-11-08T09:41:04Z")
yes i do it immediatly, i’m the IT of the company so i can access and use this email. ---
**Author:** ![JAL](https://with.raidrive.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@JAL](https://with.raidrive.com/u/JAL)\ **Post date:** [November 8, 2023, 9:50am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/7 "2023-11-08T09:50:08Z")
done, please let me know. ---
**Author:** ![system](https://with.raidrive.com/uploads/default/original/1X/47b0f977814af11e26e90b9ed1f518a38d711e08.png) [@system](https://with.raidrive.com/u/system)\ **Post date:** [December 8, 2023, 9:50am UTC](https://with.raidrive.com/t/confirmation-email-problem/8091/8 "2023-12-08T09:50:17Z")
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